Shipping & Delivery
Last Shipping Date for orders to reach destination by 24th December (before Christmas Day):
Germany - Order by Thursday 19th December
EU Countries (group 1):
Belgium, Denmark, Luxembourg, Netherlands, Austria, Switzerland: Order by Wednesday 19th December.
EU Countries (group 2):
France, Italy, Croatia, Poland, Slovakia, Slovenia, Czech Republic, Hungary: Order by Thursday 18th December.
European Countries (group 3)
Bulgaria, United Kingdom, Ireland, Portugal, Romania, Sweden, Spain: Order by Friday 13th December.
All other European Countries including: Estonia, Finland, Greece, Latvia, Lithuania, Malta, Norway, Cyprus, and other European countries:
Order by Thursday 12th December.
Worldwide:
Rest of the World: Order by Thursday 5th December.
Standard Shipping Details:
Germany - Free standard delivery on all orders over €30. Allow 2-4 working days for shipping. All orders sent via Tracked Service. (No click and collect service available).
Rest of Europe:
Free shipping thresholds vary per country. Select the appropriate country you wish to ship to in the country selector dropdown menu (top right), this will then allow you to see the correct free shipping level for your chosen country.
France, Italy and Spain
Free standard delivery on all orders over €45. Please allow approximately 3-5 working days for shipping.
Bosnia & Herzegovina, Iceland, Isle of Man, North Macedonia, Serbia, Turkey
Allow 3-4 working days for shipping.
Albania, Gibraltar, San Marino
Please allow 3-5 working days for shipping.
Rest of Europe
Please allow approximately 1 week for any others orders shipped within Europe.
Rest of the World (non-European destinations)
For all countries in the rest of the world. Please allow between 5-10 working days for shipping.
There is a maximum free shipping weight limit of 15kg per order.
UK Orders (excluding Ireland)
For UK orders please visit the naissance.com online shop.
International Shipping to Australia - New Zealand - United States - Canada
Please allow between 1-2 weeks (5 - 10 working days) for any orders shipped to these destinations (rest of the world).
There is a maximum weight free shipping limit of 15kg per order.
Track My Order
For orders shipped outside of the European Union (EU). You can now track your package by following this link.
Formula Botanica Starter Kit
The Formula Botanica Starter kit is available for delivery to the majority of major countries, please check the product page for a full list of available delivery countries
Can I return/cancel my order?
You can cancel your order as long as we haven’t already shipped it. Please contact our Customer Service Team at infoeu@naissance.com as soon as possible if you wish to cancel your order. When contacting us, please provide your order number and the reason for your cancellation request. Click here for more information.